Return of the goods

(1) In the event of cancellation of an order of goods from HOME FINISHING , as well as in the event of a request for replacement, the consumer shall, within 14 days of notification that he/she is cancelling the order or wishes to replace a product, return the product in its entirety and in the condition in which the goods were when received, together with the invoice and/or receipt issued by HOME FINISHING, issued by the seller or courier who delivered the goods, to the above address. The consumer should not return the goods under the terms of cash on delivery.

(2) When returning the product, the consumer should indicate to the postal operator or courier company that they would like the "Goods Inspection" service, as our department checks the condition of the goods before accepting them back and refunding the consumer.

(3) The return of the goods shall be at the expense of the consumer. If the consumer has not paid the return shipping, HOME FINISHING deducts the shipping costs from the refundable price and returns the difference to the consumer.

(4) Returned shipments when "COD" is requested by the consumer will not be accepted until they are resent without "COD". HOME FINISHING needs processing time to verify the contents and condition of the returned shipment.

Refund of amount paid

(1) If the right of withdrawal has been exercised and the prerequisites for its acceptance exist, HOME FINISHING shall be obliged to refund the price paid under the distance contract from which the consumer has withdrawn within 14 days of notification of the withdrawal, and where the goods are returned by the consumer or courier - within the date on which the latter has returned the product or from the date of provision of undisputed proof of the return of the product by the consumer, whichever is earlier. If the right of withdrawal is exercised, the time limit for the refund of the amounts paid by the consumer shall be 14 /fourteen/ days from the date of notification to HOME FINISHING of the withdrawal. Refunds shall be made after deduction in accordance with Article 35, if applicable. Refunds in the event of cancellation of orders paid by voucher shall be made in accordance with Article 31a of these terms and conditions.

(2) The amount recoverable under par. (1) shall include the price paid by the consumer for the goods or services, excluding the cost of courier services for the return of the goods, as well as for the initial delivery, if it was made to an address indicated by the consumer.

(3) The amount will be reimbursed as follows without any additional costs to the consumer, unless the bank or payment institution servicing it requires any fees:

• Payments made by bank transfer, debit or credit card - to a bank account provided by the user or by refunding the amount to the account from which the payment was made.
• Payments made by cash on delivery or otherwise - to a bank account additionally provided by the consumer or by cash on delivery - at the consumer's choice;
• Payments on consumer loans - after the termination of the consumer loan contract and recalculation of loan repayments - most often to the bank account from which the amounts for the loan repayments were received or in another way determined by the bank that granted the loan.

*Note: Payments on orders from users are refunded with the same means of payment used by the user in the original transaction, unless the user has expressly agreed to use another means of payment and at no cost to the user. Refunds on returned orders paid by voucher shall be made in accordance with Article 31a.

Withholding amounts

HOME FINISHING shall be entitled to deduct from the value under Art. 1 prior to reimbursement accordingly:

(1) an amount for the diminished value of the product, including its packaging, if, upon return, the product or packaging is found to be deteriorated or damaged beyond ordinary testing;

(2) an amount for the part of the service performed up to the time of cancellation, if the customer has stated that he wishes the performance of the service to start immediately; if the customer is a trader or a professional, this clause shall apply without the need for explicit consent to start the service and only if HOME FINISHING provides him with the opportunity to cancel;

(3) the pro rata amount of what has actually been provided to the consumer up to the time he has notified HOME FINISHING of the cancellation, if the consumer has stated that he wishes the performance of the service to begin immediately; if the client is a trader or professional, this clause shall apply without the need for express consent to begin the service and only if HOME FINISHING provides him with the opportunity to cancel;

(4) the cost of returning the goods back to HOME FINISHING ;

(5) the cost of the initial dispatch of the goods when the dispatch at the request of the customer is made to a specific address and not to an office of the courier company; if the customer is a professional, the customer is always also liable for the initial and subsequent dispatch of the product, in the event that HOME FINISHING provides him with the opportunity to opt out;

In cases in which the performance of a service has begun within 14 days of the order with the prior consent of the user and in the event that the latter has received a transfer (deposit) and subsequently exercised his right of withdrawal, HOME FINISHING shall be entitled to deduct from the deposit an amount equivalent to the performance up to the time of withdrawal. In the absence of a deposit, HOME FINISHING reserves the right to claim payment of the amount from the user. If the customer is a trader or a professional, this clause shall apply without the need for prior consent and only if HOME FINISHING provides the customer with the opportunity to withdraw;