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PERSONAL DATA SECURITY POLICY

This document contains the Personal Data Security Policy for Individuals ("Policy") and is linked to, but not an integral part of, the General Terms and Conditions as it does not govern rights and obligations, but is intended to explain to users what personal data we process, in what way, for what purpose, and what security measures apply. It also provides information about the rights that you, our customers and users, have in relation to our processing of personal data. If the Policy changes, the changes will be posted here.

Effective from: 01.10.2024.

Your privacy is extremely important to us. This security policy discloses what personal data we collect from you through our relationship and how we use that data.                                    

PERSONAL DATA CONTROLLER

"HOME FINISHING EOOD, UIC 148120124, VAT No. Varna, West Industrial Zone, ul. "10, correspondence address. Varna, West Industrial Zone, 10, Perla Str. "Perla" № 10, contact phone number: 052 575525, e-mail address: orders@homefinishing.bg (hereinafter referred to as "HOME FINISHING", "We", "Online Shop", "Site", "Website", "Administrator") is the data controller, including personal data, with respect to the information collected or provided when browsing the website www.homefinishing.bg or when making a purchase through it, as well as when browsing or purchasing goods or services through our Facebook page (collectively, the "Site", "Website"). The Policy also applies where you as individuals (for short "Subjects") voluntarily provide us with personal data electronically (by email), by telephone or by other means, including on-site at our retail outlet or office. We also process personal data from enquiries made by you to us and for marketing and advertising purposes, profiling, participation in games, promotions and sweepstakes organised by us and for any other purposes not prohibited by law.  In processing personal data, HOME FINISHING complies with all data protection legislation applicable to its activities, including but not limited to Regulation (EU) 2016/679 ("Regulation") and the Data Protection Act, because the security of our customers' personal data is of paramount importance to us. Therefore, this Policy shall also apply in this case.

POLICY RELEVANCE

This Policy applies to all our customers - individuals using our services by ordering from the Site or expressing interest in the same by sending inquiries (hereinafter referred to as "data subjects", "users").

Partners and third parties who work with or for HOME FINISHING, and who have or may have access to personal data, will be expected to read, understand and comply with this policy. No third party may have access to personal data held by HOME FINISHING without the company having first entered into a data confidentiality agreement which imposes on the third party obligations no less onerous than those which HOME FINISHING has undertaken and which entitles HOME FINISHING to carry out checks on compliance with the obligations imposed by the agreement.

This policy applies to all employees/workers (and stakeholders) of HOME FINISHING, as well as to external suppliers of products and services with whom HOME FINISHING has contracts. Any violation of the General Regulation will be treated as a violation of labour discipline, respectively as a breach of contracts with partners, and in the event that there is an allegation of a criminal offence, the matter will be submitted to the relevant government authorities for examination as soon as possible.

Visitors to the Site who do not place orders or send inquiries, but only browse our website, are subject to the cookies policy adopted and published on the Site.

DEFINITIONS

"Regulation" - General Data Protection Regulation 2016/679 of 27 April 2016, hereinafter referred to as GDPR. The purpose of this piece of European legislation is to protect the "rights and freedoms" of individuals and to ensure that personal data is not processed without their knowledge and, where possible, that it is processed with their consent.         

'Personal data' means any information relating to an identified natural person or an identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person or to the data subject.

"Special categories of personal data" - personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership and the processing of genetic data, biometric data uniquely identifying an individual, data concerning health or data concerning an individual's sex life or sexual orientation.

'Processing' means any operation or set of operations which is performed upon personal data or a set of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

'controller' means any natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by EU or Member State law, the controller or the specific criteria for its determination may be laid down in Union or Member State law;

"Data Subject" - any living natural person who is the subject of personal data stored by the Controller.

"Consent of the data subject" - any freely given, specific, informed and unambiguous indication of the data subject's wishes, by means of a statement or a clear affirmative action, which signifies the data subject's agreement to personal data relating to him or her being processed;

"Child" - The General Regulations define a child as anyone under the age of 16. The processing of a child's personal data is only lawful if a parent or guardian has given consent. The data controller shall make reasonable efforts to verify in such cases that the holder of parental responsibility for the child has given, or is authorised to give, consent.

"Profiling" - any form of automated processing of personal data consisting in the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the performance of that natural person's professional duties, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;

"Personal data breach" means a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data that is transmitted, stored or otherwise processed;

"Recipient" - the natural or legal person, public authority, agency or other body to whom the personal data is disclosed, whether or not a third party. At the same time, public authorities which may receive personal data in the framework of a specific investigation in accordance with Union or Member State law are not considered to be 'recipients'; the processing of those data by those public authorities shall comply with the applicable data protection rules in accordance with the purposes of the processing;

'Third party' means any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and those persons who, under the direct authority of the controller or the processor, are entitled to process the personal data;

PRINCIPLES

When collecting and processing personal data, we are guided by the following principles: lawfulness, fairness, transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity and confidentiality; accountability.

SUBJECTS WHOSE DATA WE PROCESS

In connection with its activities, HOME FINISHING concludes and executes purchase contracts from a distance, examines job applications and proposals, forms for the exercise of user-buyer rights, as well as requests from data subjects, responds to inquiries, issues and receives invoices, processes statistical data, manages the user panel on the site, carries out advertising activities through advertising campaigns (promotions, games, etc.). In the course of these activities, HOME FINISHING processes information about the following Data Subjects:

            (a) individuals using the site without registration, without leaving any data (in this case we process data, but not personal data) and individuals using the site without registration who have provided a limited number of personal data voluntarily (example phone number and or e-mail address);

            (b) natural persons using the site with registration as registered users - in these cases we process data about the user that the user has entered during registration - e-mail address, delivery address, names, billing data, order details, other data entered by the user.

            (c) individuals who have made enquiries (including by call), requests, initiatives, signals, complaints or other correspondence to us, including via the website, telephone, email or otherwise;

            (d) individuals whose information is contained in enquiries (including by call), requests, initiatives, signals, complaints or other correspondence addressed to us;

            (e) natural persons with whom we enter into contracts (civil, including commercial or employment, especially distance contracts) electronically (via the website or social networks, as well as by electronic correspondence) or on site at our office or business premises;

            (f) individuals whose data we have obtained by providing it to them from third parties (e.g. in the case of an order intended as a gift).

PERSONAL DATA WE PROCESS

Depending on the reason that necessitated the processing of personal data, the type of personal data may differ. The functionalities provided on the Site are not intended for the storage and processing of special categories of data within the meaning of Article 9 and Article 10 of the Regulation (NB! Read Article 9 and Article 10 - of the Regulation here). We only require such personal data that is necessary for us to provide the activity/service/product requested of us. In the course of the use of the website by individuals, we may also process other data that does not contain personal data but relates to the subject, such as his/her IP address, data on his/her activity on the website, and the like.

Data provided when placing an order

In order to execute a distance contract (order) between you and HOME FINISHING, we require certain information from you. You decide whether and how to use the distance sales contract options provided via the Site or the Facebook page. In the forms through which personal data is entered, we clearly indicate the mandatory or voluntary nature of the data provision. The data that is mandatory to fill in are those without which it is impossible to conclude the respective contract. These are: name, email address, delivery address, contact telephone number, your payment information (e.g. bank card), billing details, of which your personal identification number if you wish to invoice an individual. If you provide data to third parties who will receive the order (e.g. in the case of orders for the purpose of a gift or other type of donation) you are responsible for providing the data to these third parties.

Data provided when registering on the Site

If you have chosen to store information about you on the Site by registering an account on the Site, we store the above data as well as a history of orders placed by each account registered on the Site. The data required matches that required at checkout. Along with these, we also process IP address, activity data (time and date of registration, acceptance of the Security Policy and General Terms and Conditions, logging into the account, etc.);

Data provided when concluding other contracts

In cases where HOME FINISHING enters into contracts with individuals other than distance sales, we require three names, a personal identification number, an address, and an e-mail address.

Data provided by, through and on other websites and applications, referred to as third parties

In certain cases, you have the option to share information with social networks or use their sites to create your profile or link your account on our website to the relevant social network. In this case, the social network may provide us with automatic access to certain personal information they have collected about you (e.g., the content you have viewed, the content you have requested, and information about the ads you have been shown or clicked on, etc.). By linking your social network profile to your account on our website, you authorise us to access your personal data processed by the relevant social network and to collect, use and retain that information in accordance with this Security Policy. This linking of a social network account to a registration on our website is made in the event that you click on a link provided to create a Registration on our website by engaging in social media, thereby voluntarily establishing a link with the relevant social media site.  In the event that you choose to register on our website through a social media platform, we may process your data such as name, phone, email, gender, marital status, age, photo, education, location, domicile and other data that you have provided on these platforms and that are visible to us in the event that you sign in with them on our website.

In the event that you provide your personal data to HOME FINISHING via Viber, Skype, Facebook or any other platform/social network, we inform you that these platforms/websites/social networks have their own privacy policies and that we do not accept any responsibility or liability for these policies insofar as their processing cannot be controlled by HOME FINISHING. In this regard, we recommend that you check these rules before sending us your personal data via these websites/applications.

Data provided when posting a comment, review, publication

If you leave a post or comment on this website, your IP address will be saved, along with your name if you have entered this information. This is for the safety of the website operator. If your text breaks the law, it would like to be able to trace your identity.  Separately, HOME FINISHING has an obligation to retain this data (referred to as "traffic data") for certain periods and for certain purposes set out below. Due to the fact that sending comments, inquiries and other messages to the website, Facebook page/group or their administrators, constitutes sending an electronic statement, under the Electronic Document and Electronic Certification Services Act ("EDCSA"), the administrator has an obligation to maintain logs of the fact of sending the statement for a period of 1 year. The log shall contain the date of the statement, the name and email address of the sender.

Employee data and data collected when processing job applications

We process data when entering into employment contracts and when assessing and processing a job application. When concluding employment contracts, we require three names, ID number, address, age, gender, education data, work experience, bank details, and subsequently we also process health data. When processing CVs, we process name, address, email address, age, gender, education, work experience, photo, data voluntarily provided by the candidate during the interview or in the CV.

Data provided on correspondence, complaints and signals

For the purpose of resolving complaints, signals, disputes, inquiries, requests or other matters made in communication to HOME FINISHING received through electronic forms on the Site, through calls to HOME FINISHING, by sending regular or electronic mail, HOME FINISHING stores and processes this information and the result of this processing. This may be names, email address, telephone number, address.

In addition, due to the fact that sending comments, inquiries and other messages to the website, Facebook page or their administrators constitutes sending an electronic statement, under the Electronic Document and Electronic Certification Services Act ("EDCSA") we have an obligation to maintain a log of the fact of sending the statement (without its content) for a period of 1 /one/ year. The log contains the date of the statement, the sender's name and email address, and the sender's identification.

If you provide us with personal information about someone else, you must do so only with that person's authorization. You must inform them how we collect, use, disclose and store personal information in accordance with this Personal Information Security Policy.

Technical data collected in the course of using the Site

In addition, we collect information from your computer, phone, tablet or other device you use. This information may include the following:

  • the identifier of the device you are using, the type of that device and a unique token for that device, "log data" or "log data", including information that your browser automatically sends us when you visit a website; this log data includes your Internet Protocol address, the address and activity of the websites you visit, searches, browser type and settings, the date and time of your request, how you used the site, cookie data and device data; if you want more details about the information that
  • location information transmitted by your device if you have set your device to display location data - note that mobile devices allow you to control or disable the use of location services from any app on your mobile device in your device's settings menu;
  • computer and connection information, such as page view statistics, IP address, site browsing history, language settings, date and time;
  • Logs to make your searches easier - quick links to repeat previous searches allow you to repeat your searches instead of typing them in each time. The functionality can be used with or without registration. When you use the Site, a cookie with a randomly generated number is stored in your browser, enabling the Site to show you quick links to repeat previous searches. The Site stores and displays the last 10 searches associated with that browser, which you can save and use in your account when you log in. In case you use the Service with registration (currently inactive feature), the last 10 searches are stored in your account;
  • logs related to security, technical support, development, etc.:
  • To ensure the reliable functioning of the services and identify technical problems;
  • To secure services and detect malicious activity;
  • To develop and improve the services on the site;
  • To measure site traffic and usability;
  • Logs where required by law (such as logs of electronic wills);
  • User account login log - this log allows unauthorized attempts to access accounts to be detected and automatically blocked; it is maintained for a period of up to 1 /one/ year and contains the date and time of login, status, whether the login is via mobile version, application or desktop browser, IP address;
  • Server logs, security logs (Web Application Firewalls) and other devices that fall into this category. These logs are necessary for the detection of technical problems, detection of malicious activities, etc. for the above purposes; they are kept for a period of up to 1 /one/ year. The logs may contain the following information: date and time, IP address, URL, browser and device information. In addition, some devices may use cookie-based security technology;
  • cookies - the use of cookies is necessary for the functioning of the Site. In this regard, a Cookie Policy has been adopted; please refer to the Policy for more details on: the type of cookies we use, the period for their storage and use, etc;.

We may choose to reduce the amount of data that we store and process according to the purposes of the processing.

We do not require and will not collect or process personal data that reveals: racial or ethnic origin; political, religious or philosophical beliefs; trade union membership; genetic and biometric data; health data; or data about sex life or sexual orientation. If a subject provides such categories of data on his/her own initiative and at his/her request, HOME FINISHING is not responsible for the provision, but only undertakes to provide the same protection measures in relation to them as are provided for the personal data requested. We do not transfer data to third countries. Also, we do not make automated decisions in relation to personal data and do not process data of persons under the age of 16. If you are under 16 years of age, you should not provide us with personal data about yourself.

FOR WHAT PURPOSES WE PROCESS YOUR DATA

The main purpose for which WE process your personal data is generally related to the provision of services through the Site and social networks, namely the conclusion of a distance sales contract and the delivery of goods and services ordered by you, as well as the accounting of revenue. We also use your personal information to provide and improve our Services, to provide you with a personalized experience on our Site, to contact you about your account and our Services, to provide you with customer service, to provide you with customized advertising and marketing according to your interests, to run sweepstakes and games organized by us, and, in certain cases, to detect and investigate fraudulent or illegal activities.

HOME FINISHING collects, uses and processes the information described above for the purposes set out in this Policy, which may relate to:

  • the conclusion of a contract for the purchase and sale of goods/services remotely between you and HOME FINISHING via the Site or social networks - we require your identification, contact and payment details in order to enter into a contract with you, respectively to send you the order;
  • entering into a consumer credit agreement when you have requested to purchase a good or service from the Site using credit;
  • processing payments and preventing fraudulent transactions (we may pass your data to a third party to perform these functions);
  • the conclusion of employment contracts and the processing and evaluation of submitted CVs;
  • protect and enforce the legitimate interests of other users of the Services, third parties and the Site - the legitimate interest pursues objectives related to the legitimate interests of HOME FINISHING and/or third parties. These purposes include:
  • detecting and resolving technical or functionality problems, developing and improving the purpose of the Site;
  • communicating with you, including electronically, on important issues related to the services provided by us and the performance of the contracts concluded;
  • targeting our marketing, updating services and offering you promotional offers based on your preferences.
  • receiving and processing signals, complaints, requests and other correspondence;
  • enforce and protect the rights and legitimate interests of the Site, including in court, and assist in enforcing and protecting the rights and legitimate interests of other users of the Site and/or affected third parties;
  • administering the website and app and keeping them secure and safe;
  • analyze and improve your use of our website, App and retail, (including using information about how you navigate our website, App and/or stores;
  • measuring and analysing our advertising and making suggestions and recommendations to you based on the information you share with us;
  • communicating with you about your account, troubleshooting problems with your account. When we contact you by phone to ensure efficiency, we may use automated or prerecorded calls and text messages;
  • informing you about products and services you want us to send you information about by email, post, mobile phone and/or other digital means (depending on your stated preferences), including social media platforms - only where we have received your explicit consent to do so;
  • your registration on the website (in which case We will also use your personal information to maintain and update your account (such as changing your address or changing your marketing preferences);
  • administration of all competitions/teams/games on lottery principle held by HOME FINISHING;
  • provide you with location-based services (such as advertising, search results and other personalised content);
  • the performance of HOME FINISHING's legal obligations, which include:
  • fulfillment of statutory obligations to preserve or provide information with respect to our tax obligations to the state (e.g. on the basis of the Accounting Act and other tax laws - VAT Act, Personal Income Tax Act, Income Tax Act, etc.);
  • performance of statutory obligations based on the Labour Code, the Trade Register Act and the Register of Non-Profit Legal Entities and other regulations;
  • the execution of an order received by us from competent state or judicial authorities (e.g. on the basis of the MIAA, the Criminal Procedure Code, the EUA);
  • fulfilling obligations under the Data Protection Regulation relating to notifying you of various circumstances relating to your rights, the Services provided or the protection of your data, etc. similar;
  • fulfilling obligations under the Consumer Protection Act such as ensuring the right of withdrawal, the right to a statutory guarantee;
  • the defence of HOME FINISHING in court proceedings;

Your data may be processed on the basis of your explicit consent, in which case the processing shall be specific and to the extent and scope provided for in the relevant consent. We usually require such consent from you when we wish to process your personal data without a legal obligation or legitimate interest for HOME FINISHING. Most often we require such consent when we wish to offer you information about new promotions, products, etc.

STORAGE PERIOD OF YOUR PERSONAL DATA

When storing data, WE apply the general principle of storing data in the minimum volume and for no longer than necessary to provide the Services and perform the contracts, ensuring their security and reliability and the requirements of the law. We will retain your personal information for the period necessary to fulfil the purposes set out in this "Privacy Policy", unless we are required by law or legitimate interest to retain it for a longer period. Depending on the type of data and the purposes for which it was collected, there is a retention period after which the information is deleted.

 

Data type

Storage period

Basis for processing

 

Explanations

 

Registration details (first name, last name, email address, phone, address)

и

 information about registration and agreement to the Terms

(date, time, IP address)

 

Storage period

For the entire period of maintaining the account on the Site and up to 5 /five/ years from termination of registration

Grounds

Performance of contractual relations; performance of legal obligations; protection of a legitimate interest;

 

 

The data identifies you as a registered user of the Site. In order to resolve any disputes that arise or become known after termination of the Site Use Agreement and in connection with the WEEDEWU (see below), this data is retained for up to 5 /five/ years after termination of the account.

Important! On the basis of the EUDEA (see below), some of this data must be stored by the administrator (activity, IP address) for a period of up to 1 /one/ year from the termination of the account. The extension of the storage period is due to the protection of the legitimate interests of the controller.

 

 

 

Personal data from orders and from invoices, payment documents (orders, statement), reports and other accounting, reporting and payment documents issued or received by the administrator.

 

 

 

Personal data from employees' employment records.


 

Storage period

For the period during which the rights and obligations of the parties to the legal relationship under which the accounting, reporting or payment document was issued are in existence, up to 5 years from the termination of the legal relationship;

Certain data is retained for a longer statutory period than the above, as it represents accounting information - transaction data, billing data - between 5 and 50 years.

 

Grounds

Fulfilling legal obligations and protecting the legitimate interests of the controller.

 

The data identifies you as a party to the distance selling contract and is stored in order to ensure your rights or to fulfil our legal obligations as taxable persons. The storage is also necessary in order to ensure the rights of buyers (natural persons) when a time limit is provided for the same (e.g. 2-year warranty). Legal obligations also require the storage period to be determined as described.

 

Pursuant to Article 38 of the Tax and Social Security Procedural Code (TSSC), accounting and commercial information, as well as all other information and documents relevant for taxation and compulsory social security contributions, shall be kept by the obliged person in accordance with the procedure established in the National Archive Fund Act for the following periods: payrolls - 50 years; accounting registers and financial statements - 10 years; documents for tax and social security control - 5 years after the expiry of the limitation period for the repayment of the public obligation to which they are related. Pursuant to Article 38, paragraph 2 of the Tax Procedure Code, after the expiry of the period for their storage, the information carriers referred to in para. 1 (paper or technical) which are not subject to transfer to the National Archive Fund may be destroyed.

 

Personal data from correspondence, complaints and signals, requests, initiatives

Storage period

Data from correspondence, complaints, signals, requests, initiatives are stored for up to 5 /five/ years on the basis of the Law on Obligations and Contracts (limitation periods for claims);

 

Grounds

Protection of the legitimate interests of the controller

In order to resolve complaints, signals, disputes, inquiries, requests or other issues raised in communications to Us received via electronic forms on the Site, by sending regular or electronic mail, We store and process this information and the result of this processing. Given the limitation periods under Bulgarian law for the purpose of resolving disputes, this information is stored for up to 5 /five/ years.

 

 

Log certifying the sending of a comment, request, order or other statement (contains sender, recipient, date and time of the statement)

Storage period

For a period of 1 /one/ to 5 years.

 

Grounds

Compliance with legal obligations and protection of the legitimate interests of the controller

Because the sending of a comment, review, inquiry, other statement constitutes the sending of an electronic statement by you to us under the EUEPA, the company is required to maintain a log of the fact of sending the statement for a period of 1 /one/ year.

 

The legitimate interest of the controller allows us in certain cases to extend the retention period of these data up to 5 years from making the statement.

 

 

 

Quick searches

do not contain personal data

 

Storage period

Until you delete them; until your registration is terminated; or for up to 6 /six/ months if you use this functionality without registration.

Grounds

Subject consent and protection of the legitimate interests of the controller

 

 

 

 

This option allows you to repeat your searches instead of entering them each time. The functionality can be used with or without registration. Quick links are stored to repeat the last 10 searches.You can change the setting from the browser you are using.

 

 

 

Settings and System Logs

do not contain personal data, may contain information such as: date and time, IP address, URL, browser version and device information

Storage period

Until they are deleted by you or your registration is terminated. If they are stored in a cookie - between 6 /six/ and 12 /twelve/ months from the last use

Grounds

Subject consent. Performance of legal obligations and protection of the legitimate interests of the controller

Settings such as language selection and the like fall into this category.

You control the settings and can change them through your browser.

Server logs, security logs (Web Application Firewalls) and other devices that fall into this category. These logs are necessary to identify technical problems and/or detect malicious activity.

Information stored in a mobile app

For the period of its use (until uninstalled)

Information necessary for the technical provision of the Services (such as settings, etc.)

 

Cookies

Storage period

Between 6 and 12 months - depending on the type of cookie and your browser settings


Grounds

Subject consent and protection of the legitimate interests of the SAA

For a description of the cookies used, see "Cookie Policy"

Exceptions to the rules on storage periods

Please note that we will not delete or anonymise your personal data if it is necessary for pending judicial, administrative, arbitration, enforcement or complaint proceedings before us. Erasure will be carried out once the need for the data has ceased, and it is possible that this will be after the expiry of the time limits set out above.

You can always ask us to delete certain information or close your account, and we will respond to that request by retaining certain information even after the account is closed where applicable law or legitimate interests require it. If we are legally obligated or if reasonably necessary to comply with regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms, we may also retain some of your personal information for a limited period of time, even after you have deleted your account.

In order to ensure the reliability of the services and to prevent data loss due to technical reasons, the Site applies a data redundancy policy. The maximum period for updating (deleting data) from all backups is 30 days.

DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

HOME FINISHING, respectively the Site, does not provide your personal data to third parties unless there is a legal basis for this - an obligation under law or contract, a legitimate or vital interest, your consent. We strive to minimize the personal data we disclose, as this is always directly related and necessary to achieve the stated purpose. We do not sell, rent or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent. We ensure that access to your data by private third-party entities is carried out in accordance with data protection and confidentiality laws, based on contracts entered into with them.

We may disclose your personal data where we are subject to a legal obligation. In certain cases HOME FINISHING is obliged to disclose your data to public authorities such as the police, prosecutors, courts, in connection with the prevention or detection of crime.  This also includes exchanging information with other companies and organisations in order to protect fraud and reduce credit risk. You should be aware that if we are asked by the police, or any other regulatory or government body investigating suspected illegal activities, to provide your personal information or other information we obtain about you, we are entitled to do so once we have satisfied ourselves as to the validity of the government authorities' request.  Where we receive sales proceeds, we may be required by revenue authorities to provide sales data containing details of your orders, including personal data. In this regard, we provide your data to the accounting firms we work with. It is the legal obligation of the Site and HOME FINISHING to protect the security of the networks and data processed by the Company. In this regard, we apply a number of measures, the implementation of which may necessitate the processing of your data by IT companies taking care of security in our company.

We may have a contractual obligation to provide your data in the event of a distance selling contract with you, under which we are obliged to provide the goods or services you have requested by courier. The same is the case if you have chosen to purchase, pay for a product or service from our Site through payment, credit or banking services whose providers you personally share your data with or outsource to us. If you have chosen to insure a product/service at the time of purchase through the Site, then your details are shared with the insurance companies through the order. If we install a product purchased through a subcontractor, we may provide your details to that subcontractor to fulfil the service/warranty.

Our legitimate interest justifies the provision of personal data to third parties in certain cases. This would be the case in proceedings before the Data Protection Commission, the Consumer Protection Commission and other public authorities. A legitimate interest also exists for HOME FINISHING when we engage other companies and individuals to perform certain tasks on our behalf, complementary to our services, within the framework of data processing contracts. We would like you to always be aware of the best offers for the products/services in which you have an interest. In this regard, we may provide certain of your data - only with your explicit consent, to marketing/telemarketing service providers and other companies with whom we may develop joint programs to market our goods and services.

Our website may also contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we accept no responsibility or liability for these policies. Please check these policies before submitting information to these websites. Our site uses YouTube LLC, represented by Google Inc. to integrate videos. Typically, when you visit an embedded video page, your IP address will be sent to YouTube and cookies will be installed on your device. However, our YouTube videos are integrated in an extended privacy mode (in this case, YouTube is still in contact with the DoubleClick service from Google, but personal data in accordance with Google's privacy policy is not used). As a result, YouTube does not store any visitor information unless you watch the video itself. If you click on the video, your IP address will be sent to YouTube and YouTube will know that you watched the video. If you are logged into YouTube through your user profile, this information will also be associated with your user profile (you can prevent this by logging out of YouTube before clicking on the video to view it). We have no information about the possible collection and use of your data by YouTube. For more information, see YouTube's Privacy Statement at www.google.com/intl/bg/policies/privacy/ .

TO WHICH COUNTRIES WE TRANSFER YOUR PERSONAL DATA

We currently store and process your personal data in Bulgaria.

However, some of your personal data may be transferred to entities located in or outside the European Union, including countries for which the European Commission has not recognized an adequate level of data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed to protect your rights and interests.             Transfers of data to service providers and other third parties will always be protected by contractual obligations and, where appropriate, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for data transferred from the EU to the United States of America.

You can contact us at any time using the contact details set out at the end of the Policy to find out which countries we transfer your data to and what safeguards we apply in relation to those data transfers.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Under the General Data Protection Regulation you have the following rights:

Right to information

This Policy is intended to inform you in detail about the processing of your personal data in relation to the processing of your personal data. Where there is a risk of a breach of the security of your personal data, the controller is required to notify you of the nature of the breach and what measures have been taken to remedy it, and whether the supervisory authority has been notified of the breach. The data subject may also request information about any recipients to whom the personal data for which rectification, erasure or restriction of processing has been requested has been disclosed.

Right of access

You have the right to confirm whether your personal data is being processed, to access it and to obtain information about how it is being processed and your rights in relation to it. As a data subject, you have the right to request confirmation of whether your personal data is being processed and, if so, to obtain access to your data and the following information: for what purpose the data is being processed, what personal data, the recipients of the data, the duration of the processing. Requests for access must be made in writing/electronically and addressed to the controller. In this case, we provide a copy of the personal data processed in electronic or other appropriate form.

Right of rectification

You have the right to correct and supplement your personal data in case it is incomplete or inaccurate. For registered users this option is also valid in the user panel on the Site. Non-registered users can obtain this information by making a request to the administrator. As a data subject, you have the right to request the rectification or completion of your personal data that is inaccurate/outdated or incomplete. You must submit a separate request for this purpose. Your request will be answered by the controller in writing at the e-mail address you have provided.

Right to erasure (right to be forgotten) and account closure

As a data subject, you have the right to "be forgotten", i.e. to request that your personal data be erased without undue delay i.e. that the controller erases your personal data from all systems and records where it is stored, including notifying any third parties/processors to whom it has provided the data.

If you wish, you have the option to close your account on the site at any time. This option is also valid in the user panel on the Site. After closing the account, all or part of the data is deleted. In connection with our obligations, responsibilities and the requirements of the law (e.g. the EULA or the WEEDUA), we may retain certain data for a certain period (see section above).

In order to ensure the reliability of the services and to prevent data loss due to technical reasons, the Site applies a data redundancy policy. The maximum period for updating (deleting data) from all backups is 30 days.

A request for erasure may be made on the grounds set out in the Regulation, including on any of the following grounds:

- the personal data are no longer necessary for the purposes for which they were collected;

- when you have withdrawn your consent;

- where you have objected to the processing of personal data and there are no legitimate grounds for the processing which override;

- where the processing is unlawful;

- where personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject;

- where the personal data have been collected in connection with the provision of information society services.

Please note that we may refuse to erase some or all of your personal data where there is a substantial ground for processing and/or a legal obligation to do so. You will be informed of this in due time. The controller may refuse to erase personal data on the grounds set out in the Regulation - where the processing of the specific data is for a purpose:

- to exercise the right to freedom of expression and the right to information;

 - to comply with a legal obligation requiring processing under EU or Member State law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;

- for public health reasons;

- for archiving purposes in the public interest, for scientific or historical research or for statistical purposes;

- for the establishment, exercise or defence of legal claims;

Right to restriction in relation to data processing

The General Data Protection Regulation provides for the possibility to restrict the processing of your personal data if there are grounds for doing so set out therein. Restriction is allowed in the following cases:

- where you consider that your personal data is not accurate, in which case the restriction shall be for the period necessary for the controller to verify the accuracy;

- where the processing of your personal data is unlawful, but you do not wish it to be erased, but only to restrict its use;

- where the controller no longer needs your personal data for the purposes of the processing, but you, as the data subject, require them for the establishment, exercise or defence of legal claims;

- where you have objected to processing pending verification whether the controller's legitimate grounds override your interests.

Right to notify third parties

Where applicable, you have the right to request the Controller of your personal data to notify third parties, where he has provided your data, regarding the rectification, erasure or restriction of the processing of your personal data.

Right to data portability

You have the right to receive the personal data concerning you that you have provided in a structured, commonly used and machine-readable format and have the right to transfer that data to another controller without hindrance from us, if the processing is based on consent or a contractual obligation or the processing is carried out in an automated manner.

Important: The responsibility for the storage of data exported from the Site, as well as for any consequences of providing it to other administrators is entirely yours.

Right not to be subject to a decision based solely on automated processing

You have the right not to be subject to such automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless the grounds for doing so are provided for in the applicable data protection legislation and appropriate safeguards are provided to protect your rights, freedoms and legitimate interests.

Right to withdraw consent

You have the right, at any time, to withdraw the consent you have given in relation to the processing of personal data on the basis of your prior consent. Such withdrawal shall not affect the lawfulness of the processing on the basis of the consent given up to the time of withdrawal. In the case of services such as the subscription to email advertisements, the subscription to which is based on your wish (consent), the possibility is provided to terminate the subscription at any time (withdrawal of consent). In the event of withdrawal of consent, we have the right to request that the identity of the applicant be verified in order to establish the identity of the person to whom the data relates.

Right to object

You have the right to object to data processed on the basis of legitimate interest. If such an objection is received, we will consider your request and, if justified, comply with it. If We believe that compelling legitimate grounds exist for the processing or that it is necessary for the establishment, exercise or defence of legal claims, We will inform You of this.

Right of appeal to a supervisory authority

You have the right to lodge a complaint against our company (data controller) with the supervisory authority if you believe that the processing of personal data relating to you violates applicable data protection law. The supervisory authority in the Republic of Bulgaria is the Commission for Personal Data Protection with the address. 1592 Sofia Blvd. "1595 Prof. 02 915 3 518.

HOW YOU CAN EXERCISE YOUR RIGHTS. TIME LIMITS FOR A RULING

You may exercise the above rights free of charge at any time, by email or by request sent to the addresses indicated in the contact form on the Site or at the end of this Security Policy, and you may address your requests both to the controller and directly to the Data Protection Officer. Requests shall be made in a manner that allows the identity of the requester to be identified. With respect to certain rights, technical options for exercising them may be applicable, for example an unsubscribe button. In any event, the controller shall respond to the request or make a ruling with respect to the exercised right at the address provided in the request, including electronically, within one month of receipt.

In the event that you exercise these rights manifestly unreasonably or excessively, in particular because of its repetitive nature, we reserve the right to charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or to refuse to act on the request. We will inform you of our fees, if applicable, before acting on your request.

ACCURACY OF INFORMATION

We are not responsible for the accuracy of the data provided by you, we do not carry out any checks to this effect and we do not guarantee the true identity of the individuals who have provided the data. In all cases of suspicion on your part, of fraud and/or abuse detected, please notify us immediately. You undertake that in providing any information on the Site, you will not violate the rights of others in relation to the protection of their personal data or their other rights.

GENERAL POLICY INFORMATION

This Privacy Policy may be amended or supplemented due to changes in applicable Bulgarian or European legislation, at the initiative of HOME FINISHING or a competent authority.

HOME FINISHING will inform users of amendments or additions to this Privacy Policy by posting the updated Privacy Policy on our website.

Users are advised to periodically check the most up-to-date version of this Privacy Policy on HOME FINISHING's website.

HOW WE PROTECT YOUR RIGHTS

SECURITY MEASURES

In order to ensure the best possible protection of the data of the company and our customers/users/contractors/visitors on the Site, WE apply all necessary organizational and technical measures provided for in the General Data Protection Regulation and the Data Protection Act, as well as best practices of international standards. We apply the appropriate and necessary level of protection and to this end have developed efficient physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to personal data transmitted, stored or otherwise processed.

We store your data on secure servers using the latest encryption algorithms and ensure backups are kept.

The Company has adopted the necessary rules and procedures relating to the lawful processing of your personal data, including. Data Breach Action Plan, has established structures to prevent misuse and security breaches, and has designated a Data Protection Officer to assist in the lawful processing, protection and security of your data.

Access to your personal data is only permitted to those employees, service providers or related parties on a need-to-know basis for business purposes or who need it to perform their official duties. All employees/workers are required to be trained and accept the relevant contractual clauses/declarations/rules to comply with organisational and technical access measures before being granted access to information of any kind.

It is a principle of our structure that all employees/workers are responsible for ensuring the security of the storage of the data for which they are responsible and which we process, and that data is stored securely and not disclosed under any circumstances to third parties unless we have granted such rights to that third party by entering into a confidentiality agreement/clause. In this regard, all personal data is only accessible to those who need it, and access can only be granted in accordance with established access control policies. All personal data is treated with the utmost security and stored:

  • in a private room with controlled access; and/or
  • in a locked cabinet accessible to authorised persons; and/or
  • a password-protected computerised system in accordance with the internal requirements set out in the organisational and technical arrangements for controlling access; and/or
  • computer media that are protected in accordance with organisational and technical measures to control access to information;

Personal data shall only be erased or destroyed in accordance with internal data retention and destruction procedures.

For maximum security when processing, transferring and storing your data, we may use additional protection mechanisms such as encryption, pseudonymization, back up technology for backup copies.

We use a payment service to process payments. All payment information is encrypted using SSL technology.

When you post in forums, chat rooms or social networking services, the personal information you share is visible to other users and may be read, collected or used by them. In these cases, you are responsible for the personal information you choose to provide.

Despite the measures we implement to protect your personal data, we are aware that, in general, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot accept responsibility for these vulnerabilities on systems not under our control.  In the event of a data leak containing personal data, we guarantee to comply with all applicable notification standards in such cases.

COOKIE POLICY

 As an integral part of this Personal Data Security Policy, HOME FINISHING has adopted a Cookie Policy, published and available both on the Site and on our Facebook page.

CONTACT US

DATA PROTECTION OFFICER

Questions and requests relating to the exercise of your rights to the protection of your personal data may be addressed to HOME FINISHING, through the contact form available on the Site or through any of the contact forms listed:

"HOME FINISHING LLC, EIC 148120124, VAT NO. BG 148120124,
registered office and registered address. Varna, West Industrial Zone, ul. "10, correspondence
address. Varna, West Industrial Zone, ul. "
Contact telephone number: 052 575525,
e-mail address: orders@homefinishing.bg

DATA PROTECTION OFFICER

Address for correspondence. Address for correspondence. 10 "Perla"
E-mail address: orders@homefinishing.bg
 Contact phone number: 052 57 55 25