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BLACK WEEK with discounts up to -40% for products in stock! The promotion is valid until 6.12.2024 or while supplies last!

Method of delivery

1) HOME FINISHING undertakes to deliver the ordered and purchased goods itself or by courier company to the address indicated by the customer or to the office of the courier company, depending on the customer's choice. Delivery is made to the door of the building (ground floor). Some products on the website may only be offered for delivery to a courier's office, but not to an address specified by the customer.

(2) In case the customer is registered on the Site and has more than one address saved in his/her account, the delivery will be sent to the one indicated as the primary address. 

(3) HOME FINISHING usually sends goods ordered by a customer by means of a courier company "Econt", "Speedy" or equivalent, whereby the customer in certain cases has the right to choose at the time of order which courier company will carry out the delivery, as well as whether it will be to his office or to the door of an address specified by the customer.

(4) Payment of the delivery price, where not otherwise agreed, shall be made together with payment of the order price, and the time of payment may be different according to the method of payment chosen by the customer in accordance with Article 20 of these General Terms and Conditions.

(5) HOME FINISHING shall carry out the delivery of the goods and the provision of the services only on the territory of Bulgaria. For deliveries to other countries in the European Union or to third countries, HOME FINISHING offers its goods and services on other, suitable platforms with advertisements described in the appropriate language. In case a customer wishes to have a specific product delivered to an address outside Bulgaria, the customer should contact HOME FINISHING .

Price for delivery

(1) The price for delivery of goods ordered by HOME FINISHING is automatically calculated before the customer completes his order. In certain cases, the delivery price is fixed, regardless of the number of items, and this is explicitly stated on the Site and/or in the specific advertisement.

(2) The price of delivery depends on the chosen supplier, the size and volume of the shipment, the delivery address, and the same, when within Bulgaria, ranges from BGN 3.00 to BGN 50.00 for standard shipments weighing up to 10 kg. For an accurate calculation of the cost of delivery, review your order or use the calculator to calculate the cost of delivery of Econt or that of Speedy. Tip.

(3) HOME FINISHING shall be entitled to stipulate that no delivery charge shall be payable by the customer in the event of an order above a certain value. This circumstance will be indicated on the website and when placing an order.

(4) In certain cases, the courier company charges additional fees for services such as delivery at a fixed time, delivery on a non-working day, SMS notification of received parcel, cash on delivery.

(5) Unless otherwise specified in the advertisement of the selected goods, the following terms and delivery prices shall apply:

Remark:

  • Delivery to the customer's address - the shipment is sent within 1 working day of processing your order to the address you specify by courier company Speedy or Econt. The delivery is made to the entrance of the building / apartment.
  • Delivery to a courier office - the parcel is sent within 1 working day of processing your order;

 *Some settlements (most villages and some towns) have a special regime for the supply of electricity by the companies ("by dump").  You will be informed by us if such circumstances arise.

*In case of cancellation of the order within the 14-day period and in case of selected initial delivery to the customer's address, the customer pays the courier costs for both the first delivery and the return delivery.

Delivery time

 Art. 24 (1) Orders for goods from HOME FINISHING are accepted 24 hours a day, including weekends and public holidays. Accepted orders shall be processed and dispatched by courier within 1-3 working days, unless we have agreed otherwise, from the day on which you have received notification pursuant to Article 14, paragraph 2 that we will fulfil the order, or from the date of the order or payment received (in the case of orders paid by bank transfer).

(2) The maximum delivery time for goods within the Republic of Bulgaria is 7 (seven) working days from the date of confirmation by the seller under Article 14, paragraph 2 that the order will be fulfilled, unless we have agreed otherwise.

(3) The delivery period shall be extended accordingly by the number of days off for orders placed on Fridays, Saturdays, Sundays and public holidays. Please note that the standard delivery time does not apply to all goods offered. For goods that have a longer delivery time, this is noted in the product listing itself.          

(4) HOME FINISHING reserves the right to unilaterally extend the delivery period by up to 7 working days without notifying the customer and to extend the delivery period by more than 7 working days with the prior consent of the latter.

(4) In all cases, there may be a delay in the stated delivery times, of which you will be promptly notified by HOME FINISHING.

(5) HOME FINISHING shall not be liable for any delay in delivery due to circumstances beyond HOME FINISHING's control, such as delay on the part of the courier making the delivery, prohibition by a government authority, extraordinary or force majeure circumstances, force majeure under Article 306 of the Commercial Act.

(6) HOME FINISHING shall be entitled to unilaterally extend the delivery period or refuse delivery of goods or services in cases where the order has been requested by payment by bank transfer, virtual POS/card and the payment has not been credited to the seller's account.

Orders from the website can be paid as follows:

(1) in cash on delivery (for ordering goods) - in this case the value of the ordered goods and the delivery (unless it is free of charge) shall be paid by the customer, by a third party designated by him or his representative to the courier making the delivery, at the time of receipt of the goods against a fiscal receipt provided by the latter; where this method is chosen, an additional cash on delivery fee shall be charged; payments shall also be accepted in cash on delivery by another carrier or the seller's own transport, in which case the customer shall receive a receipt for the payment made;

(2) by bank transfer - in this case, the value of the ordered goods and/or services and the delivery (unless free of charge) shall be paid by the customer or by a third party chosen by the customer to the seller's bank account, and the payment shall be deemed to be completed only after the same has been confirmed and the relevant amount has been credited to HOME FINISHING's bank account;

(3) by debit or credit card (virtual POS terminal) - in this case, the value of the ordered goods and/or services and the delivery (unless free of charge) shall be paid by the customer or by a third party selected by the customer through our partner's payment system specified in the payment stage. The customer is referred directly and automatically to the Operator's Site, where the payer should enter his/her card details (card number), its validity, cardholder, and the last 4 digits of the card number (CVC/CVV security code), and these details are transmitted to the payment service provider's system to confirm the transaction. The payment is only considered complete once the customer agrees to the operator's terms and conditions and the system successfully registers the payment and the amounts are credited to HOME FINISHING's account. By providing the necessary details, the customer or third party payer identifies themselves, confirms the payment amount and instructs the card account to be debited with the payment amount and credited to HOME FINISHING's account. HOME FINISHING does not receive any details of your credit or debit cards. The Customer may not dispute a payment confirmed by entering a correct authentication password, CVC/CVV security code, personal 3D secret password or other authentication password/code or a payment confirmed by entering a 6-digit mobile app access code.

(4) with paypal - payments in this way should be made in favour of HOME FINISHING - in this case the value of the ordered goods and/or services and the delivery (unless it is free of charge) should be paid by the customer or by a third party chosen by him/her through the PayPal system; if you choose this type of payment, you will be redirected to the PayPal system where you must enter your e-mail and password or register in case you do not have one. The payment is only considered complete once the payment transaction has been confirmed and the amounts have been credited to HOME FINISHING's account. In this case, a fee may be deducted from the customer's payment, which is indicated at the payment stage.

(5) by tracking a link via the myPOS PayLink service - in this case, the customer will receive a link with a description of the transaction, the amount and currency of the payment and an expiry date; the amount is paid by the customer if they make a payment via the myPOS secure platform by entering their credit or debit card details within the validity period of the payment link.

(6) with a voucher under the terms of Article 21 of the General Terms and Conditions.